General
IntermediateFulltime
Languages
German - AdvancedEnglish - Advanced
Skills
Customer EngagementTracking SystemCommunications ManagementAccount managementCommunication CompetenceGerman LanguageBusiness DevelopmentCustomer Communications ManagementCustomer Experience ManagementSalesCustomer Insight

Description

 Responsibilities :

  • Managing customer satisfaction, engagement, billing, and contract renewals
  • Demonstrating new features, campaigns, or products to clients, emphasizing how they can help the company reach its productivity or goals
  • Tracking and keeping up with invoicing
  • Close collaboration between the sales team with regular communications and feedback
  • Suggest potential technical solutions and areas of improvement to improve client's success with
  • Become a trusted partner with the sales organization and help them identify opportunities with their customer base

 Qualifications and experience :

  • Minimum of two years of experience in one or ideally at least two of the following functions: Account Management / Sales / Customer Support
  • Ability to communicate in a structure manner across departments
  • Work experience with customers and building relationships
  • Outgoing but structured
  • Experience with Managed services and/or Software as a Service (SaaS) products and associated business and pricing models
  • Experience working in a high-growth environment and process/change management

 Competencies :

  • Ability to work well under pressure and prioritise assignments
  • Good at teamwork, team is everything for us
  • You are a self starter
  • Strong written and verbal communication skills in English & German
  • Ability to express complex topics clearly
  • Patience and empathy to bring our customers into best practice
  • Excellent analytical and communication skills are required
  • Candidate must possess demonstrated decision making, problem solving, and negotiating skills 

Note from department head :

  • This is one of the most important functions in our firm, you have to love people
  • Trust for me is everything, I will not promise you empty things like "we are family" but I will do my utmost to support & make you better
  • The cool part of this role is we work side by side on a daily basis & the more you perform the more liberty you will be given to drive the ship
  • I personally love hustlers, self starters, I do not place so much emphasis on diplomas as I do a postive winning attitude