Apply Now
General
SeniorFulltime
Languages
German - AdvancedEnglish - Mastery
Skills
Data AnalysisSQLTechnical SupportComputer ScienceMobile MarketingDevelopmentEngineeringSupport EngineeringSupport GroupSupport Analysts

Description

Do you enjoy solving complex technical problems?

We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.

The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. He/She will be actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.

Responsibilities

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication
  • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously
  • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
  • Enrich our client Knowledge Base with relevant technical information
  • Create and lead support improvement processes across the company
  • Provide product feedback and insights to the business and R&D teams
  • Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
  • Being a technical account manager for select VIP customer, working closely with the sales and business teams

Requirements

  • Passion for solving customer issues in a fast paced environment
  • 5 years of experience with technical support / QA / data analysis/ development/ technical account management
  • Experience in SQL querying and managing data
  • Fluent in English and German
  • Structured and process-oriented
  • Ability to learn new technologies quickly
  • Relevant Engineering degree or Computer Science equivalent
  • Ability to work independently
  • Strong customer facing orientation, ability to communicate with technical and senior customer contacts

Preferred Requirements

  • Development or mobile development experience
  • Web / mobile marketing and digital advertising experience
  • Being recommended by an AppsFlyer team member
  • Experience in BI