General
Entry LevelFulltimeRemote
Languages
French - MasteryEnglish - Advanced
Skills
Key Account ManagementCustomer EngagementNegotiationAnalytical skillsSaasCustomer Experience ManagementCreative Problem SolvingCustomer RequirementsTelephone correspondenceCustomer SatisfactionCustomer SupportCustomer Servicecommunication skillsSalesB2BCRMPhotographyCustomer RetentionKPIsCustomer Acquisition ManagementAccount management

Details

fotograf.de/GotPhoto is building the world’s leading software for digitalization of high-volume photography.

Our international team is working every day to make the lifes of our photographers easier and more efficient - so they spend less time behind the desk and more time behind the lens.

We have built a life-changing online solution for volume photographers. At the heart of our success is a talented, multifaceted team that helps school photographers all around the world achieve their goals.

We are the current market leader in Europe for the online sale of photo products and hold a market share in 15 different countries worldwide, which enables us to experience a rapid growth every year.

As an employer, we offer you an international environment where you have the room to share your own ideas, build a fulfilling career, and be part of our vision.

As a team, we value honesty and strive to make sure everybody feels respected and valued. Your growth and satisfaction are important to us.

Your mission

You are the first contact person for our French-speaking customers, maintaining our strategic position and improving the customer experience through targeted success activities.

  • The success of your customers is the focus of your work and you have the toolset at hand to help them succeed
  • You stand for high customer satisfaction and always keep our customers up-to-date in various ways
  • You bring our system and all new features successfully to your customers
  • Customer loyalty at fotograf.de/GotPhoto is individually designed and you lead our customers to personal and professional growth

Your role

As Account Manager:

  • You are the reliable and trustworthy contact for our customers in France, providing proactive support, and ensuring a unique and very good customer experience
  • You actively approach our customers, identify and solve possible problems, and optimize their accounts through regular contact
  • You maintain our CRM system, keep our customer data up-to-date, and identify missing opportunities to further increase the customer experience

As Technical Support:

  • You reactively help our customers through technical problems over email or phone
  • You forward the customers' feedback to the development team or propose new features
  • You measure customer satisfaction and maintain it at high level.

Our perfect match

  • You are passionate about support and customer success
  • You have a good mindset, can easily and quickly break down complex issues and solve problems through curiosity and creativity
  • You have fun with problem solving
  • You can communicate well and patiently
  • You speak French and English fluently, a good knowledge of German is a plus
  • You are empathic, positive in nature and you do not put your head in the sand so fast

Our offer

  • Guaranteed long term employment in a profitable and growing company with flexible working hours
  • An international team with flat hierarchies and a dynamic and inspiring working atmosphere
  • Challenging tasks and continuous training possibilities with a training budget of at least 300€ and your own laptop
  • An office located in the heart of Berlin-Prenzlauer Berg
  • Healthy snacks, beer on Fridays, Ice cream in the fridge and lots of team events

Check out our Team on Facebook:

https://www.facebook.com/Careerfotograf.de/