Growth Operations Specialist (f/m/d)
At zenloop, we deeply value feedback and enable outstanding customer experiences. With our Software-as-a-Service solution, companies from diverse industries like Hello Fresh, Trade Republic, Foodspring, Carhartt, A.T.U, Penta oder EnBW are able to collect, cluster, and analyze customer feedback. We empower companies to automatically identify growth drivers as well as pitfalls along their customer journey, win back churning customers and turn loyal customers into brand advocates. Being the leading experience management platform in DACH and backed up with overall more than €11 million of venture capital, our mission is clear: Enable every company in the world to keep their customers at the heart of their actions.
With our base in Berlin, over 60 zenloopies from more than 10 different nationalities and four different countries share the values: fast, positive, excellent and grow together. We have a deep interest in you as an individual. That’s why we aim to empower your passion in alignment with our vision. Our zenjet is ready for take-off, so are you ready to board?
Your role with us:
We need your talent as a Growth Operations Specialist and join our Growth Operations team (Marketing, Sales, Customer Success).
Your responsibilities as a Growth Operations Specialist:
- Full ownership of our growth data flow, tools & processes
- Improve our forecasting model & keep track of relevant KPI’s (e.g. sales velocity driver)
- Secure the pipeline with qualified leads for our sales team by connecting databases & creating scripts
- Automate lead qualification & marketing/sales handover processes
- Train business development fundamentals from lead acquisition to client retention
- Create new workflows/documentations/reports & communicate improvement potential
- Build cross functional relationships & engage in hiring growth talent
This is what we’re looking for:
- Business fluent English, additional fluent German would be a plus
- 1-2+ years of work experience in sales operations, marketing or business development
- You show strong analytical skills (XLS, Google Sheets) & a structured way of working
- Fundamental understanding of sales & data integration processes
- You are detail-oriented & have good project management skills
- Strong communication skills & passion for growth/business development topics
Why zenloop? Our fair share in your success course with us:
- Join a growing and sustainable B2B tech company which is setting new standards in the evolving CX industry
- We set you up for an exceptional, steep learning curve & professional development
- Experienced founder and management team (former founders of flaconi)
- Weekly fitness courses and yoga sessions
- Office at the heart of Berlin Mitte, with your own fancy tech equipment (Macbook Pro, Iphone, Headset) with the possibility to work remotely
- Annual training budget which you can spend on growth-related topics of your interest.
- International working environment with awesome colleagues
Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story! Just use the apply now button and drop-off your CV.