Your responsibilities

You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.         

• Provide excellent service for existing and new customers          
• Build and maintain relationships with key intermediates of clients          
• Resolve technical problems or business workflow issues during initial client communication          
• Assist clients in identifying issues with underlying hardware infrastructure          
• Assist with identification of software bugs and work with internal teams to resolve the issues        
• Effectively manage the escalation process for any incidents that cannot be resolved immediately          
• Investigate and manage trading problems          
• Perform regression testing of the full range of products and features on our platform          
• Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software          
• Maintain and share up-to-date knowledge about company products and services

Your profile

• Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience        
• Minimum 2 years of equivalent experience        
• Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting        
• Work experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment        
• Excellent customer service (detail- and service-oriented)        
• Good organizational skills, ability to work under pressure and to meet tight deadlines        
• Ability to communicate technical/product information to a non-technical audience        
• Self-motivated with a proactive work ethic and consistently high output         
• High level of spoken and written English and German required

Our offer

• Clear career concept        
• Performance appraisals on a regular basis        
• 360T Academy        
• Frankfurt office located directly in the city center        
• Social gatherings 

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately.